RETURN AND REFUND POLICY
Last updated: 23/06/2019
1. ORDER ACCEPTANCE
1.1 Supplier. Each product in your order is sold either by us or by the local or international seller that is specified on the Site.
1.2 Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.
1.3 Payment. By placing an order, you authorise us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by,
a. credit/debit card;
b. via MPU (Myanmar Union Pay); or
c. cash on delivery (an amount not exceeding 500,000 kyats)
1.4 In order to authorise credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorise us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
1.5 We may remove or add cards or other payment methods that we accept at any time without prior notice to you.
1.6 Cancelling Order. You may cancel your order immediately prior to shipping for any reason.
1.7 Our Cancellation. We may cancel your order(s) if:
a. you do not make any payment to us when it is due;
b. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
c. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
d. you attempt to bulk or multi-order purchase in accordance with clause 1.8, below.
1.8 Bulk/Multiple Purchasing. We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased.
2. DELIVERY OF YOUR ORDER
2.1 Delivery Costs. The costs of delivery will be as displayed to you on our Site.
2.2 Delivery Date. This information will be displayed to you on our Site.
2.3 Delivery Delays:
a. if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;
b. if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
c. if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
2.4 ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
2.5 Delivery from Overseas. Note that you might be considered the importer of record in the event that your order requires delivery from overseas. In such instance, you are required to ensure that your ordered products can be lawfully imported, comply with all laws and regulations and to pay all fees and customs duties relevant to your purchase.
2.6 Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
2.7 Invoice. We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.
3. RETURNS, REPLACEMENTS & EXCHANGES
3.1 The table below sets out our return/replacement/exchange policy with respect to certain product categories:
Return, Replacement & Exchange (Reason)
Return, Replacement & Exchange (Possibility)
You have received a wrong product;
You have received a product that is not as described on the Site; or
You have received a damaged product.
You must return the product within seven (7) days of receipt of shipment.
Product is unused, in original unbroken packaging and includes all tags.
For electronics, open products will be accepted if different from description or picture displayed.
You have changed your mind
Only in certain conditions.
You have a right to return a product within seven (7) days of receipt of shipment.
Fashion. open packaging accepted if the product(s) still has the original tags and unused condition.
All other Categories. Only unbroken original packages including all accessories.
Non-returnable Products. Information will be displayed to you on product page.
3.2 Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:
a. products that are classified as hazardous materials or use flammable liquids or gases;
b. products that have been used or damaged by you or are not in the same condition as you received them;
c. any consumable product which has been used or installed;
d. products with tampered or missing serial numbers; or
e. products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
3.3 Contacting Us (arrange a Return, Replacement or Exchange). You may contact us through email, social media or live chat on the Site, or by calling our call center.
3.4 Your Refund:
a. For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
a) if the products are faulty or not as described on our Site; or
b) if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
For products not delivered, you will receive a full refund if you cancel the order under clause 2.6;
3.5 Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:
a. if you paid by cash on delivery, we will issue a refund to you via bank transfer; or
b. if you paid by credit/debit card, you can choose to have a refund by credit/debit card or via bank transfer.
3.6 Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:
a. if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
b. if you have cancelled your order before shipping, an automated refund will be provided back to you.